选择性耦合:基层行动者调和数字平台与科层组织关系的行动策略

Selective Coupling: The Action Strategies for Grassroots Actors to Reconcile the Relationship Between Digital Platforms and Bureaucratic Organizations

  • 摘要: 数字平台被视为网络的协调者。它与科层组织之间的相互适应和塑造,促使政府机构不断创新服务模式和管理方法,向更加开放、灵活和智能的方向发展。因此,在承认科层制作为政府的一个基础组织形式且并未演变为一种全新的组织形态的情况下,如何实现其与数字平台相互适应和协调,成为一个有待解决的问题。基于新制度主义的视角,聚焦政府数字平台与科层制之间关系,研究发现了基层行动者在科层逻辑与数字平台逻辑之间维持微妙平衡的行动策略,即基层行动者借助科层逻辑充分发挥嵌入式能动性,并通过意义给赋强调数字平台逻辑的重要性。这种平衡策略一方面借助科层逻辑提升数字平台使用率,另一方面试图保持数字平台的独立性。通过选择性耦合调和科层和平台两种制度逻辑的关系,政府组织不仅保持了科层化治理结构,而且在决策模式、内部协调方式和工作模式方面也发生了变化,展现了政府在治理事务上更强的敏捷性,以及更为积极、更有效率、更加灵活的组织形象。

     

    Abstract: This article focuses on the relationship between government digital platforms and bureaucratic systems. Adopting a neo-institutionalist perspective, it explores the action strategies employed by grassroots actors to maintain a delicate balance between bureaucratic logic and digital platform logic, effectively exercising embedded agency. On one hand, they leverage bureaucratic logic to enhance the utilization of digital platforms; on the other hand, they strive to preserve the independence of digital platforms. Through selective coupling, which harmonizes the two institutional logics—bureaucracy and platform—the government organization retains its hierarchical governance structure while undergoing transformations in decision-making processes, internal coordination mechanisms, and operational models, ultimately demonstrating greater agility in governance.

     

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