增能变增负:数字技术的双向适配后果

Empowerment Turns into Burden: The Bidirectional Adaptation Consequences of Digital Technology

  • 摘要: 为基层减负增能是破解治理现代化深层矛盾的重要议题。本文聚焦数字治理导致基层负担增加的非预期后果这一现象,基于技术与组织互构视角,结合组织控制权理论,构建了一个技术双向适配的分析框架。在技术适配组织背景下,模糊任务与层层加码可能导致目标偏离、激励错配导致重复建设等激励扭曲行为、检查验收的过程导向导致监督泛化和数字过度留痕等,从而增加了基层负担。在技术反向适配组织背景下,凭借代码、算法、模块所搭建的刚性技术结构获取了目标设定权而导致执行形式化,“权力在场”导致激励扭曲加剧,技术的标准化规则嵌入引致数字繁文缛节等,从而加重了基层负担。基层数字治理增能变增负的根源在于,技术逻辑与组织逻辑之间的张力产生了“松散耦合”空间,技术得以扩散,并反向适配组织,行动者也有了灵活空间,在制度与技术之间的缓冲地带保持了操作弹性。

     

    Abstract: This article focuses on the unintended consequences of increased burdens at the grassroots resulting from digital governance. From the perspective of technology and organization mutual construction, and in combination with the organizational control rights theory, this paper constructs an analytical framework of bidirectional technology adaptation. In the context of technological adaptation to organizations, ambiguous tasks and incremental demands may lead to goal deviation, incentive distortions such as redundant construction due to incentive mismatch, and process-oriented inspection and acceptance that result in overgeneralization of supervision and excessive digital traceability, thereby increasing the burden on grassroots units.In the context of technology reverse adaptation organizations, the rigid technical structure built with code, algorithms, and modules has gained the right to set goals, leading to formalized execution. The "presence of power" exacerbates incentive distortions, and the embedding of technology-based standardized rules gives rise to digital red tape, which increases the burden on the grassroots.The root cause of grassroots digital governance becoming more burdensome rather than empowering lies in the tension between technological logic and organizational logic, which creates a "loose coupling" space. Technology is able to proliferate and adapt inversely to the organization, while actors also have flexible space to maintain operational flexibility in the buffer zone between institutions and technology.

     

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